To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:
IMPORTANT
All of our products are made individually for you: They are all tailor made, custom-made and bespoke to your specifications for each order and for each item.
Because of this personalised way of working, no refund can be issued unless there is a manufacturing fault, an incorrect item has been sent by us, or if your item has been damaged in transit. If you wish to return your item for a refund please contact us for a Returns Number and further details, at: hello@my-photo-prints.art.
Please keep the original packaging that your print arrived in, as you will need to use it to return your canvas.
If you enter any of your details or your order details incorrectly then you are liable for this and we cannot offer a refund for this reason. Please check your whole order carefully before sending it to us for production.
Step 1 – Notification
To initiate the returns process, you need to email hello@my-photo-prints.art quoting your order number and stipulating the reason for the return.
Step 2 – Returning the goods
As soon as we receive your notification, we will provide you with instructions on how to return your order.
Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.
Please note: unfortunately we cannot refund shipping costs for orders delivered outside the UK.
Order cancellation
Rules differ in UK, EU and other countries. Usually orders go straight to the production stage and cannot be cancelled.
Faulty goods
If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.
Slight colour variations that can occur in relation to how the images and frames are displayed online and via Our communications as minor distinctions will not warrant the finished product to be classed as faulty.
Exchanging goods
We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.
Goods supplied in error
If a product is supplied in error, arrangements may be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Unwanted Products from us
Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our Terms and Conditions for clarification of the formal agreement between us.
